AssurPremium – Coverage in case of malfunction

Choosing AssurPremium allows customers to benefit from specific support in the event of a malfunction affecting a covered product, in accordance with the conditions defined at the time of subscription.

In a context where electronic devices and consumer goods may be subject to unexpected technical issues, AssurPremium provides a complementary solution to the statutory legal warranty in order to support customers in such situations.

When a malfunction occurs, a request may be submitted in accordance with the applicable procedure. Depending on the case and subject to eligibility, an appropriate solution may be proposed, such as a replacement or any other option provided for in the service conditions.

AssurPremium – Coverage in case of breakage

AssurPremium allows customers to benefit from specific support in the event of breakage affecting a covered product, under the conditions defined at the time of subscription.

In everyday use, electronic devices and other consumer goods may be exposed to impacts or accidental damage. AssurPremium provides a complementary solution to support customers in such situations.

In the event of breakage, a request may be submitted in accordance with the applicable procedure. Coverage depends on eligibility criteria, applicable exclusions, and the terms defined in the service conditions.

AssurPremium – Coverage in case of loss

AssurPremium allows customers to benefit from specific support in the event of loss of a covered product, in accordance with the conditions defined at the time of subscription.

In situations where certain items may be misplaced or lost during use, AssurPremium provides a complementary solution to assist customers in dealing with such events.

In the event of loss, a request may be submitted in accordance with the applicable procedure. Processing methods, timelines, and eligibility conditions are defined at the time of subscription to the service.

AssurPremium – Coverage in case of theft

AssurPremium allows customers to benefit from specific support in the event of theft of a covered product, under the conditions defined at the time of subscription.

In contexts where certain items may be exposed to a risk of theft, AssurPremium provides a complementary solution to support customers in such situations.

In the event of theft, a request may be submitted in accordance with the applicable procedure. Coverage depends on eligibility criteria, applicable exclusions, and the terms defined in the service conditions.

Service Conditions and Billing

When a customer completes a purchase on Flash Discount, they have the option to add the AssurPremium service during checkout. To benefit from the service, the corresponding option must be selected at the time of order.

The price of the service is displayed on the payment page. The corresponding amount may be charged through a separate transaction within 24 hours following the purchase.

If the customer decides not to keep the service, they may request cancellation free of charge by contacting customer support at support@flash-discount.com before the expiration of the 24-hour period following the order. In this case, no charge related to the service will be applied.

If the transaction has already been processed, the customer may still request a refund of the service, provided it has not been used. The refund request must be submitted within 90 days following the order, in accordance with the applicable conditions.