Return and Refund Policy

Return and Refund Policy

Should you reconsider your purchase, you are entitled to return any items within a 30-day period, commencing the day after you receive your order. For a smooth return process, please inform us via email at support@flash-discount.com

Returns for customer changes of mind are accepted under the following conditions: 1. The item is new and unused. 2. For items with a manufacturer seal, the seal must remain unopened. 3. The item should not exhibit any damage resulting from customer handling or use. 4. The item must be in its original packaging, inclusive of all original accessories.

Return Policy for Damaged, Incorrect, or Malfunctioning Products:
If you discover any products in your order that are damaged, incorrect, or malfunctioning, please reach out to us directly via email at support@flash-discount.com. In such cases, you have a 30-day window to return these products for a refund or replacement, starting from the day after you receive your order. This also covers items that develop faults within the 30-day period from receiving the order. In such cases, if you have received a defective item, we will send you a replacement at no cost, and you will not be required to return the defective product to us.

Initiating a Return: Mandatory Prior Contact Before Return


Initiating a Return: Mandatory Prior Contact Before Return

Before proceeding with a return, it is essential to contact us at support@flash-discount.com. This step ensures effective tracking of your return and facilitates the refund process. By contacting us before sending back an item, we can provide you with all the necessary information and assist in making the process as smooth as possible. Your cooperation is important to allow us to offer you optimal customer service and quick processing of your request. 

It is possible that, for certain products, returns can be made outside the UK at your expenses. That's why it is essential to contact our support before initiating a return.

Carefully pack the item and send it to the designated address after validating the return label:

For orders delivered to the UK:

Flash-Discount 9 Alpine Way,
London E6 6LA,
United Kingdom

Please ensure you contact our support team before returning an item. We kindly request that you do not send any returns without receiving instructions from us first.

For orders delivered outside the UK:

Flash-Discount A1-1210A
Building no. A1
Al Hamra Industrial Zone-FZ
Ras Al Khaimah
United Arab Emirates

Please ensure you contact our support team before returning an item. We kindly request that you do not send any returns without receiving instructions from us first.

Order Cancellation:

You have a 24-hour window before the item(s) are shipped to cancel your order. If the order has already been shipped, kindly follow the relevant return policies mentioned above based on your reason for return.

Lost Shipments:

If at least 10 days have passed since the expected delivery date, contact our customer service at support@flash-discount.com. Allow us 5 days to investigate the shipment's whereabouts. If the shipment cannot be tracked, it will be considered lost, and we will ship it again at no cost for you.

Refund Process:

Refunds will be processed once the returned product is received and inspected at our warehouse. After approval, Flash-Discount will process the refund within 2 business days, and it will then take an additional 5-10 business days for our financial institution to process, using the original payment method.

Warranty:

All products are legally guaranteed for 3 months against manufacturing defects and other defaults when used properly. Misuse resulting in breakage or other defaults is not covered. If you notice any defects within the first three months, contact us at support@flash-discount.com for the return and repair or replacement of the defective product. We also offer our customers the option to extend the warranty on their entire order for an additional year.

The 1-year extended warranty is an optional purchase available at checkout. It will be charged 24 hours after your purchase, during which time you may cancel it free of charge by contacting us at support@flash-discount.com or replying to the email you received regarding the warranty. If the warranty was purchased accidentally, you are eligible for a full refund within 90 days.

 

Contact us :

From 9am. to 6pm. Monday to Friday.

Phone: 01 151 528 0136

E-mail: support@flash-discount.com