Shipping policy

Thank you for exploring and making a purchase at flash-discount.com. Below are the terms and conditions that define our Shipping Policy, tailored to suit our unique approach.
We currently provide shipping services within the United Kingdom and the United Arab Emirates.
Order Placement Deadline: 10 P.M. (CET)

For both regions:
- Orders are typically dispatched within 2 business days (48h) (Monday – Friday).
- Anticipate a delivery window of 7 business days (Monday – Friday).

Based on our internal statistics and tracking data, 80.8% of our orders are delivered within 7 business days and dispatched within 2 business days. For more detailed shipping estimates, please consult the product page relevant to your selection.

Shipping Costs

To sustain our commitment to affordable pricing, a nominal fee of £3.49 is applied to carts under £29.99. This approach enables us to offer a wider range of budget-friendly items, considering the higher shipping costs associated with smaller orders.

Nevertheless, for all orders exceeding £29.99, shipping is free of charge.
While we make reasonable efforts to meet the provided shipping and delivery timelines, we cannot be held responsible for any delays in shipments.

Order Modifications:

Once an order is confirmed, it cannot be altered or canceled. If you wish to return a product, please initiate the returns' procedure upon receiving the item. Click here to visit our refund and return policy page.

Non-Receipt of Items:

If you have successfully placed an order but have not received it, even though the tracking status indicates delivery, kindly contact the carrier to locate your package. Once an item is dispatched, and in the carrier's possession, any issues must be directed to them. However, if the problem persists, reach out to us at support@flash-discount.com, and we will make every effort to assist and resolve the matter promptly. To prevent the need to file a claim with the carrier, you may opt for our shipping insurance at checkout. Should your item not be received under rare circumstances, we will resend it at no additional charge, sparing you the hassle of dealing with the carrier.

In some cases, tracking information may not be available due to technical glitches. If you are unable to locate your item, contact us at support@flash-discount.com, and we will work with you to address the issue at the earliest.

Shipment Confirmation & Tracking:

Upon shipment, you will receive a Shipment Confirmation email containing your active tracking number(s) within 24 hours.
Your order may not have a tracking number, and this is contingent upon the order value and the chosen shipping method.

Damages:

In the event of a damaged product arrival, we will cover the return shipping costs. Simply substantiate the damage by providing a photo sent to support@flash-discount.com.

Contact us :

From 9am. to 6pm. Monday to Friday.

Phone: 01 151 528 0136

E-mail: support@flash-discount.com