Do you have a billing issue? Don't worry, we are here to help!

When you ordered on our store, we offered you the option to join our VIP Club. This gives you -50% on every single item of our store as long as you stay subscribed. You received an e-mail from support@flash-discount.com to let you know about it.

If you subscribed by mistake, please contact our billing department at support@flash-discount.com and we will handle everything for you.

When you placed an order on Flash Discount, we created a first transaction for the total amount of your cart. We then offered some additional services:

• Insurance
• VIP Club (-50% on your next purchase)
• Faster Shipping
• Faster Fulfilment

When you choose one of these services, it creates a second transaction. This is why you see two transactions on your bank statement: one for your cart, and one for the additional services.

If you purchased an additional service by mistake, please contact us at support@flash-discount.com and we will refund you.

Do not worry! Please contact our billing department at support@flash-discount.com and we will investigate to let you know under what name the purchase was made. 99% of the time, our customers simply do not remember our website, or a family member made the purchase. Fraud is not common, but it can happen. We will handle everything for you!