Your order confirmation email may have arrived in your junk mail (spam). We therefore invite you to check your junk mail. 

If after checking, you do not find the confirmation email including your order number, please contact us at the following address: support@flash-discount.com.

We will ask you to mention the following information:

- Subject of the email: My order number

We will respond within 24 business hours.

- Subject of the email: Order cancellation

- Number of the order to be cancelled

Our teams will cancel your order and then they will give you a full refund.

It is too late to ask to cancel your order when your package has already been shipped, we cannot do anything until you receive your order. We can proceed to a refund, if necessary, once you return the items back to our warehouse.

We respond within 24 business hours.

To find out where your package is / Track your package, we invite you to go to the page "Order tracking" and enter the following information:

- Your order number

- The email address used at the time of purchase

To get to this page, just click here.

Should you require further information on the status of your order, please do not hesitate to contact customer service at the following address:

support@flash-discount.com

We will ask you to mention the following information:

- Subject of the email: Status of my order

- Your order number

We respond within 24 business hours.

When you place an order that includes different products, it is possible that several of our suppliers are involved. In addition, to avoid high shipping costs we take into consideration the shipping weight, sometimes items of the same order are sent separately.

It is therefore completely normal that you receive your items individually and at different times.

A shipping confirmation email containing your tracking number will be sent a few days after purchase. 

It is possible that this e-mail may have arrived in your junk mail (spam). We invite you to check before contacting customer service.

Your tracking number does not work directly upon receipt of the email confirming shipment. It will be active within 7 working days.

Don't worry, your order has been shipped and will be delivered to your home.

When you place an order on your Flash Sales store, it is processed by our fulfillment center within 1-2 business days. Then, your item will be shipped within 5 business days.

Delivery takes on average 2 to 4 weeks. In very exceptional cases (postal strike, end of year holidays,...) it can take a little longer. What happens if your package does not arrive at its destination after 8 weeks, we will ship it again or we can refund you in full. Be reassured, this only happens in 0.01% of cases.

If the delay seems long to you, don't worry: your order is on its way to your home.

In order to offer you these incredible prices but also to avoid high costs while giving you quality products, we collaborate with suppliers based abroad. Our goods are therefore also available abroad. The routing of those towards the places of destination takes obviously time.

Delivery times also vary depending on your location.

We are sorry if you encountered a problem with your order.

If you wish to exchange your item in order to receive it in another color, size or model, please do not hesitate to contact our customer service department at the following address 

support@flash-discount.com

You have 30 days to return your order to our warehouse at your expense.

We will ask you to mention the following information: 

- Subject of the email: Exchange request

- Your order number

We will respond within 24 business hours.

We are sorry if you encountered a problem with your order.

If you have received a damaged, non-compliant item or are not satisfied with your order, please do not hesitate to contact customer service at :

support@flash-discount.com

We will ask you to mention the following information:

- Subject of the email: Return/refund request

- Your order number

We will respond within 24 business hours.

We are sorry if you encountered a problem with your order.

If you have made a mistake in the size, color of your order, please do not hesitate to contact customer service at :

support@flash-discount.com

You have 30 days to return your order to our warehouse at your expense. 

You can modify your order (color, size, model) up to 24 hours after purchase on your Flash Sales store.

If you are within this time frame, please do not hesitate to contact customer service at the following address:

support@flash-discount.com

We will ask you to mention the following information:

- Subject of the email: Modification of my order

- Your order number

In case you are out of time and your package has already been shipped, we cannot do anything until you receive your order, after which we can proceed with a new shipment and this, after returning the item to our warehouses.

Your Flash Discount store ships many products every day to the 4 corners of the globe.

Our site is totally secure and hosted by an HTTPS server that guarantees your protection and that of all your personal data. 

We collaborate among others with VISA, Mastercard and Paypal which are world leaders who would not allow the viability of a store such as ours if the rate of unsatisfied customers was important.

It is not necessary to create an account on your Flash Ventes store.

However, should you require additional information about your order, please do not hesitate to contact customer service at the following address:

support@flash-discount.com

We respond within 24 business hours.